Privacy Policy mycuci1
mycuci1 takes our responsibility to protect your personal information seriously. This Privacy Policy explains in detail how we collect, process, store and protect your data each time you use our platform.
Why Your Privacy Matters to Us
mycuci1 has built a multi-layered data protection system to keep your information secure at all times.
High-Level Data Encryption
All your personal information and financial transactions are protected using SSL encryption technology. Data transmitted between your browser and mycuci1 servers is always fully encrypted.
Strict Access Control
Only authorised staff may access your personal data, and only when required for service purposes. All internal access is logged and continuously monitored by our security team.
Minimal Data Collection
mycuci1 only collects information that is genuinely needed to manage accounts, process payments and meet licensing compliance requirements. We do not collect excessive or irrelevant data.
No Sale of Data to Third Parties
mycuci1 does not sell, rent or trade your personal information to any outside party. Your data belongs to you — we only use it to provide the services you signed up for.
User Rights Come First
You have the right to request access to, correction of, or deletion of your personal data at any time. mycuci1 provides a clear process for users to manage their own privacy preferences.
International Licensing Compliance
As a platform operating under international licensing, mycuci1 adheres to the privacy and data security standards set by our regulatory body, including user identity verification requirements.
Important Note: This Privacy Policy applies to all users who register for or use the mycuci1 platform. By continuing to use this website, you agree to the terms stated here. We recommend that you read this document carefully.
1. Personal Information We Collect
During the account registration process and ongoing use of the mycuci1 platform, we collect several categories of personal information. This collection is done transparently and only for legitimate purposes related to our betting services.
Information provided directly by you:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — for age verification of 21 years and above
- An active email address
- A mobile phone number registered in Malaysia
- Your encrypted account password
- Payment method details used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto wallet)
Information collected automatically:
- IP address and country-level location data
- Web browser type and device operating system version
- Records of gaming and betting activity in your account
- Deposit and withdrawal transaction history
- Login session data and activity timestamps
⚠️ Age Verification: mycuci1 is required under our international licensing terms to verify that all users are 21 years of age or older. This verification process requires us to collect and retain a copy of a valid identity document.
2. How We Use Your Information
mycuci1 uses the personal information collected solely for the purposes stated below. We will not use your data for any other purpose without obtaining your consent first.
- Account management: Creating, verifying and maintaining your user account on the mycuci1 platform
- Transaction processing: Verifying and executing deposits and withdrawals through your chosen payment method
- Identity verification: Meeting licensing compliance and fraud prevention requirements
- Service communications: Sending account-related notifications, security updates and transaction information via email or SMS
- Customer support: Enabling our 24/7 support team to provide effective assistance when you need help
- Platform improvement: Analysing usage patterns on an aggregate basis (not individually) to improve the user experience
- Legal compliance: Meeting the reporting and audit requirements set by our licensing body
- Fraud prevention: Detecting and blocking suspicious activity that could compromise the security of your account
3. Sharing Information with Third Parties
mycuci1 does not sell or transfer your personal information to third parties for marketing or commercial purposes. However, there are limited situations where your information may be shared:
- Payment service providers: Transaction information required to process deposits and withdrawals is shared with the relevant payment processors, such as Touch 'n Go, DuitNow, FPX and crypto network providers
- Game software providers: Minimum session data required to run games from the relevant providers
- Regulatory bodies: Where required by law or by the international licensing authority that issued our operating licence
- Legal proceedings: Where we receive a valid court order or direction from a law enforcement authority
All third-party service providers we engage are required to comply with privacy and data security standards that are equal to or stricter than our own.
4. Data Security Measures
mycuci1 implements multiple layers of technical and organisational protection to keep your personal information secure:
- Encryption in Transit: All communication between your device and our servers is protected by SSL/TLS encryption protocols
- Encryption at Rest: Passwords are stored in hashed form using modern cryptographic algorithms — we do not store passwords in plain text
- Server Isolation: Personal data is stored on servers that are separated from the general gaming environment
- Continuous Monitoring: Automated security systems monitor unusual activity on every account at all times
- Two-Factor Authentication: Additional security options are available for users who wish to add an extra layer of protection to their account
- Security Audits: Regular security assessments are conducted by internal and external teams to identify and address potential vulnerabilities
While we take all reasonable steps to protect your data, it is important for you to understand that no security system can be guaranteed 100% resistant to every threat. We encourage users to use strong, unique passwords and not to share login credentials with anyone.
5. Cookies and Tracking Technologies
The mycuci1 website uses cookies and similar browser storage technologies to improve the user experience and ensure platform functions run smoothly.
Types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login session management and transaction security. These cookies cannot be disabled without affecting website functionality
- Preference Cookies: Store user settings such as language preferences and interface display
- Analytics Cookies: Collect usage data on an aggregate and anonymous basis to help us understand how users interact with the platform, for improvement purposes
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect your ability to use some mycuci1 platform features fully.
6. Your Rights Regarding Personal Data
As a mycuci1 user, you have the following rights regarding the personal information we hold about you:
- Right of Access: You may request a copy of the personal information we hold about you
- Right of Correction: If any of your information is inaccurate or outdated, you have the right to request a correction
- Right of Deletion: Under certain circumstances, you may request that we delete your personal data — subject to our licensing record-keeping obligations
- Right to Restrict Processing: You may request that we limit how we use your data in specified circumstances
- Right to Object: You may object to the processing of your data for certain purposes that are not core service requirements
- Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time
To exercise any of the above rights, please contact our support team via 24/7 live chat or email. We will process your request within a reasonable timeframe, and we may need to verify your identity before carrying out any changes.
7. Data Retention Period
mycuci1 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by our international licensing terms.
- Active account data: Retained for the duration your account is active and for a set period after account closure
- Transaction records: Retained for the period required by licensing compliance and financial audit requirements
- Security logs: Retained for a sufficient period for investigation purposes in the event of a security incident
- Support communication records: Retained for reference and service improvement
Once the retention period ends, your data will be securely deleted or anonymised in accordance with our data management procedures.
8. Changes to This Privacy Policy
mycuci1 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements.
If we make material changes to this policy, we will notify you through:
- A prominent notice on the mycuci1 website homepage
- A notification email sent to the email address registered with your account
- An in-account notification upon your next login
The "Effective Date" at the top of this document will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically. Continued use of the mycuci1 platform after any changes is considered acceptance of the updated terms.
📌 The current version of this policy is effective from 1 January 2026. If you disagree with any changes, you have the right to close your account by contacting our support team.
9. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the mycuci1 team is ready to assist you.
Contact the mycuci1 Privacy Team
For privacy and data protection enquiries, you can reach us through the following channels:
Live Chat 24/7 — Bahasa Melayu & English
Ready to Play Safely?
mycuci1 prioritises data security and user satisfaction. Register an account today and enjoy a safe, fair, and responsible betting platform — with full support in Bahasa Melayu at all times.